Do you need a doctor, medical attention, or someone to talk to?
Call your general practitioner if you are ill or have a chronic illness and need regular follow-up. If you have questions about the corona virus, you can find information at helsenorge.no, use chat (see bottom of page) or call the public information number at 815 55 015.
When should I contact a doctor?
- If you're ill, stay at home.
- If you are ill and need medical attention, or need individual health advice, contact your doctor via phone or electronically.
- If you need urgent health care and your GP is not available, call the emergency out-of-hours clinic at 116 117.
- For life-threatening illness or injury — call 113.
We recommend patients with chronic diseases who have forthcoming consultations or regular controls to keep their scheduled appointment. If in doubt, contact your doctor.
Contact your doctor via e-consultation
To relieve the telephone lines, you can contact your doctor via e-consultation. Not all general practitioners offer this, but an increasing number of doctors now provide e-consultations.
Consultation by phone or video
Some clinics may also offer consultations over the phone or by video, however there is no list of who offers these services.
To find out if your doctor or clinic offer this, you can:
- check your doctor's or clinic's website
- send an e-mail to the doctor or clinic
- call your doctor or clinic
Child Health Centres and the school health service, pregnancy and maternity care, Youth Health Centres and other public services
Do you need to talk to a midwife or public health nurse at the Maternal and Child Health Centre, school health service or Youth Health Centre?
All primary, secondary and upper primary schools will open for all levels within 15 May 2020. At the same time, the health station, the school health service and the youth health center will return to normal activity.
The Norwegian Directorate of Health advises the municipalities to provide access to telephone services for advice and guidance. In addition, the school health service shall be open and accessible at the schools for all pupils, including those that are for the time being not attending school. The youth health center shall be open to all youth in the municipality.
Information about opening hours and telephone services for the health station and school health service can be found on the municipalities' and schools' websites, and through social media such as Facebook.
Ung.no is the public information channel for youth, where professionals from different disciplines provide answers to many of your questions.
The family counselling service can help strengthen relations and curb conflict in these unusual times. This is perhaps more important now than ever, since many children and adults need to stay more at home together than usual.
Most families are doing well at home and take good care of each other. But for families with challenging relationships, the situation can become even more challenging now with a state of emergency, and parents who work from home or are temporarily laid off.
Questions about corona
If you have questions, you can find information about the coronavirus here on helsenorge's pages about coronavirus og by using the chatbot at the bottom of the page.
If you cannot find answers to your questions, you can call the information line at 815 55 015 (open 08:00–15:30 during weekdays).
You can also contact:
- Cancer Society (Kreftforeningen) phone at 21 49 49 21 or chat.
- Questions about diabetes and corona? Call the diabetes hotline (in Norwegian) at 815 21 948.
- Do you have lung disease and questions about corona? Get advice from LHL (National Association for Heart and Lung Disease) (in Norwegian).
- The Norwegian Federation of Organisations of Disabled People (FFO) offer relevant information on corona to people with disabilities and chronic diseases. In addition, FFO run a Legal Advice Center (Rettighetssenteret) for questions and concerns e.g. related to the consequences of the corona situation.
- Many municipalities have established their own coronavirus helpline to provide general information. Check the website of your municipality.
Information about the coronavirus in different languages
Do you need someone to talk to?
When things get difficult, or if you are worried about someone who might not be doing well, it can be helpful to talk to someone. Below is an overview of helplines and chat services that you can contact.
Helplines and chat
- Hjelpetelefonen is a free-of-charge 24-hour helpline operated by Mental Helse (mental health) for anyone who needs someone to talk to.
- Sidetmedord.no is the web service of Hjelpetelefonen. At Sidetmedord.no you can share your thoughts and feelings with others who use the service or with employees at Mental Helse.
- Kirkens SOS Norge is a 24-hour service over the phone and internet. Phone, SOS-message and SOS-chat. A fellow human being at Kirkens SOS (the Church's SOS) will listen and provide support and comfort to you in a situation of pain.
- Parental Support (Foreldresupport) is a 24-hour phone and chat service for parents and caregivers who need help or guidance, or need to vent their thoughts to someone.
- Arbeidslivstelefonen (225 66 700): A helpline for those who have questions or need advice on work-related issues. The helpline is open 09:00–15:00 on Mondays, Tuesdays, Wednesdays and Fridays, and 09:00–18:00 on Thursdays.
- The National Association for the Prevention of Self-Injury and Suicide (Landsforeningen for forebygging av selvskading og selvmord, LFFS): LFFS Chat and phone. Reach out if you are thinking about self-harm or suicide, or if you seek advice on how to help a friend.
- Counselling on eating disorders (ROS) nettros.no: ROS is a nationwide interest organisation offering support, advice and guidance for those who are struggling or have struggled with an eating disorder and their relatives. ROS offers advice and counselling via chat, phone, e-mail.
- Hjelpelinjen (phone/chat/e-mail): This is an anonymous helpline for advice and support to people showing signs of gambling addiction.
Drugs and addiction
- Children of drug addicts (Barn av rusmisbrukere, BAR): barsnakk.no (chat) is for anyone who knows someone who struggle with substance abuse and want to talk about their experiences.
- Rustelefonen is the is the national drug helpline, providing information and counselling service to the public. Experienced advisers will answer questions regarding alcohol, drugs and substance abuse. Both persons experimenting with drugs, parents and professionals are welcome to reach out anonymously.
Violence and abuse
- VO-helpline: The National Domestic Violence Helpline for anyone experiencing domestic abuse.
- Protective Services for the Elderly: Guidance and help for people above 62 years of age people who are at risk of being or have been exposed to abuse. Relatives or others who suspect abuse of an elderly can also contact the helpline.
- Nationwide helpline for victims of incest- and sexual abuse and their relatives: Supports incest- and sexually abused boys, girls, women and men, as well as the families and relatives of sexually abused persons.
- DIXI Resource centre against rape: Low-threshold service for those who are or know someone who are subject to rape. Treatment is not provided but offer help for self-help.
- Centre for sexually abused men (SSMM): Offer counselling to men who have been victims of incest and sexual abuse as a child or teenager, as well as their legal guardians, partners or next of kin of assaulted men.
- The Church Resource Centre against Violence and Sexual Abuse: A clerical place of social gathering and counselling for women and men who have experienced violence and/or sexual abuse, with special emphasis on relationship-building measures.
- Support line for crime victims: Anyone affected by criminal acts, either directly or as next of kin, can approach the support line for support, advice and guidance.
For next of kin
- Pårørendetelefonen Ivareta is an anonymous low-threshold service where you can meet people who themselves have experienced what it means to be close to a person who is abusing drugs.
- Nasjonal rådgivningstelefon for pårørende is a helpline operated by the national association of relatives within mental health (Landsforbundet for pårørende innen psykisk helse, LPP).
- Pårørendesenteret (chat/e-mail/phone) is a website for next of kin offering knowledge, tips and advice, as well as contact info for help locally and information on their rights.
- Piosenteret.no (chat/phone/e-mail): A counselling service for young next of kin run by Pårørendesenteret (the center for next of kin) in Oslo. In this context, next of kin refer to anyone who is close to a person who struggles with serious or long-term illness, irrespective of whether their sufferings are psychological, physical or related to drug abuse.
- PIO-Pårørendesenteret: Nationwide helpline for next of kin, irrespective of diagnosis. Operated by the center for next of kin (Pårørendesenteret) in Oslo.
Other useful websites
Dinutvei.no is a national guide for assistance, information and available knowledge on violence in close relationships, rape and other sexual abuse. A question-and-answer service is available. The target groups are both those subjected or vulnerable to abuse, those using violence and those afflicted. Professionals, policy makers and organizations can also find information and use the guide as a source of knowledge.
Information about coronavirus covid-19