About Settings

You can enable or disable push notifications in the app settings in the Helsenorge app.  

If you have enabled push notifications, you will receive notifications only as push notifications in the app. 

You can also select SMS and email as optional notification methods if you do not have the app installed or if you do not receive notifications.

Default notifications

Many notifications are mandatory; you will receive these regardless of which options you choose. This is because Helsenorge has a duty to provide you with information and is legally required to send you notifications. You can otherwise choose how many notifications you want to receive and how you want to receive them. 

Mandatory notifications only

If you opt to receive mandatory notifications only, we will issue only the most important notifications relating to treatment and information from the health sector. Examples include information about appointments and decisions. 

Recommended and mandatory notifications 

You can choose to receive other important notifications relating to your health and activities that you carry out on Helsenorge, as well as mandatory notifications. Examples include messages relating to prescription renewals.

All default notifications

If you opt to receive all default notifications, we will also issue notifications that are not directly linked to your health. Examples include additional reminders regarding tasks and activities.

Notifications from other services 

You can opt to receive notifications from other services that are not included in the default notifications above. You will receive these notifications regardless of how many notifications you have selected. 

You will always receive notifications relating to your child if the child is under 16 years of age. If you have been granted power of attorney for someone, you will automatically receive notifications on their behalf. If you do not wish to receive such notifications, you can modify this in your notification settings.  

If you or someone you are acting on behalf of are in receipt of municipal home care services, you can receive notifications when a home care services visit has been completed. Notifications from the home care services are not shown in your notifications list when you are logged in to Helsenorge. You can find the appointment again by looking under previous appointments in Appointments. 

You will receive notifications when you can view health data on Helsenorge that has been recorded in relation to you by the health services, but that does not require any follow-up. Initially, this applies to test results but, over time, it could also apply to other data. 

You can use Helsenorge on behalf of other people who have granted you power of attorney. You will have access to their health data and will be able to help them use Helsenorge. 

You can choose what the power of attorney will be valid for based on your needs and those of the person who will be using Helsenorge on your behalf. You can, for example, select that the power of attorney will be valid only for access to your health data or access to your medical records. You can also select that the person who you grant power of attorney to will be able to carry out activities such as booking appointments with your doctor or collecting prescription medications on your behalf. 

Here you can also modify or revoke powers of attorney. You can find revoked powers of attorney under History. You can only modify powers of attorney that you have granted yourself, not powers of attorney that have been granted to you.  

Contact with Helfo on behalf of others requires a separate power of attorney. The person granting power of attorney must complete a form that must be submitted to Helfo via the digital form feature.

Read more about power of attorney to use Helsenorge on behalf of someone else.

Read more about lasting power of attorney on Helsenorge.

Read more about power of attorney for contacting Helfo.

You can grant power of attorney to someone else so that they can collect prescription medications and other prescribed products on your behalf at pharmacies and medical device suppliers. This is not the same as power of attorney to use Helsenorge on behalf of someone else.  

There are two ways in which you can grant someone else power of attorney to collect prescription medications on your behalf. 

• You can create a power of attorney on Helsenorge for someone else to collect prescription medications on your behalf. This service is currently being tested and the power of attorney can currently be used only with Apotek 1 and Farmasiet.
• You can use this form from the Norwegian Pharmacy Association to grant power of attorney for someone to pick up prescription medications (apotek.no). 

The person who is granted power of attorney must bring the following in order to collect prescribed products from a pharmacy or medical device supplier: 

• their own identification document 
• the national identity number of the person who has granted power of attorney

Who can grant power of attorney?

You must be 16 years of age or older in order to grant a power of attorney to collect prescription products on your behalf.

Who can be granted power of attorney?

You must be 18 years of age or older in order to be granted power of attorney to collect prescription products on behalf of someone else. 

In order to grant and be granted power of attorney, you must have consented to Basic or higher access level. You can view and modify consent under Settings and Your consent to use Helsenorge. 

Your address is retrieved from the National Population Register. 

Your email address is retrieved from the Norwegian Digitalisation Agency’s Common contact register. 

Your mobile phone number is retrieved from the Norwegian Digitalisation Agency’s Common contact register.

Your language selection is retrieved from the Norwegian Digitalisation Agency’s Common contact register.

You can also select a language in settings on your mobile phone. If you have selected a language on your mobile phone, the choice will override the language selected in the Common contact register.

This is the bank account number to which all reimbursements and payments from Helfo will be made, including any exemption card payments.

The bank account number is retrieved from the Norwegian Directorate of Health’s Contact Register.

If you have a summary care record, you should add information about your next of kin and how they can be contacted. Healthcare professionals who need to contact you or your next of kin will have access to this information.
You can add multiple next of kin and you can specify which of them are considered your immediate next of kin.

If you change your mind and would prefer to change your immediate next of kin, you need to remove them from the list, register who you want your immediate next of kin to be and then re-add anyone else as ordinary next of kin.

You can also enter details about your employer if you want healthcare professionals to have access to such contact details. It may be useful for healthcare professionals to know who your employer is, e.g. if you require a medical certificate.

Here, you can tell us if you have any challenges relating to language, hearing, speech or vision. This may be useful for healthcare professionals to know, so that they can accommodate your needs. The data will be available to healthcare professionals via your summary care record.

Here you will be able to view which services you have used on Helsenorge. You can see what services you have launched but not what you did in the services. You can also see whether someone else has used Helsenorge on your behalf, either because they have parental responsibility or because you have granted power of attorney to them.

Here you can view and manage where you are logged in with your Helsenorge account with an active login.

Here you can view and manage all external solutions, tools and apps with which you have agreed to exchange data.

Here you can choose which services you want to use. The options Full, Basic+ and Basic will determine which services you can access. With Full consent, you will be able to access all services on Helsenorge.

Read more about consent to the use of Helsenorge.

You can opt out of receiving digital communications via Helsenorge relating to purposes other than healthcare, for example invitations to participate in research or health surveys. This opt-out choice will apply only to your use of Helsenorge and you may still receive communications via other channels or by post.

You can cancel the opt-out at any time.

If you are concerned that other people might misuse your BankID for logging in, you can block your access to all services on Helsenorge.

If you no longer wish to use Helsenorge, you can withdraw your consent instead. All your data that is stored on Helsenorge will then be deleted.

Healthcare professionals will still have access to your health data in their systems. You will still have access to services on behalf of other people if you have parental responsibility or power of attorney to do so.

You can choose to stop using Helsenorge. You will receive a letter in the post when the health service needs to make contact with you. You will not receive notifications from Helsenorge and you will no longer be able to access any services.

This option is only available to those who have granted power of attorney for someone else to continue using Helsenorge on their behalf. They will still receive notifications and messages regarding you and your history will be available to those you have granted power of attorney to.

With parental consent, young people between 13 and 16 years of age can use certain services on Helsenorge independently. You will not lose access to use Helsenorge on behalf of your child by granting such consent.

Read more about granting parental consent.

It is important for healthcare professionals to have easy and secure access to accurate information when they provide healthcare.

If you do not want your health data to be available to healthcare professionals, you can limit access to it.

You can choose to limit access by restricting or blocking access to your entire summary care record or you can choose to restrict only parts of the summary care record or add restrictions for specific healthcare professionals only.

Here you can also restrict healthcare professionals’ access to view which prescriptions you have been prescribed via the Prescription Intermediary.

You cannot make changes to privacy settings on behalf of anyone who has granted you power of attorney.

Go to Your privacy settings in the health sector under Settings to see what options are available to you.

Here, you can change how your health data can be used in research, screening and health registries. You can opt out or consent via Your privacy settings in the health sector under Settings.