Changing your regular doctor
You can find and change to a different General Practitioner (GP)/family doctor on the helsenorge.no website ("Bytte fastlege"). If the GP you want to change to is not available, you can register on the waiting list.
A change of regular GP is effective from the first day of the following month.
With the «Bytte fastlege» option, you can find and change your regular GP yourself. (This service is available in Norwegian only.)
Two ordinary changes of regular GP
You are permitted to change your GP two times in one calendar year.
In addition to ordinary changes, you can change your regular GP if you report a change of address to the Norwegian National Registry or if your regular GP leaves the surgery or cuts his/her patient list.
You can also choose a regular GP in a different municipality to the one in which you live.
Persons who have moved house in Norway and reported the move to the National Registry can be re-allocated their former GP if they move back to the original municipality within the space of three years.
When you change GP independently on the helsenorge.no website, you will receive a receipt confirming the change. The receipt will be saved as a message under «Min helse».
You can be placed on a waiting list
If you log in to the «Bytte fastlege» service at helsenorge.no, you can change your regular GP for both yourself and your own children living at the same adress.
You will now be able to place the same names on a waiting list. You can only be placed on one waiting list at a time.
As soon as the GP has a spot available, the change is effective automatically from the first day of the next calendar month. Helfo will send a letter to confirm this if you have been on a waiting list.
How long is the waiting list?
The length of time you have to wait to be allocated to a GP who has a waiting list varies. There are numerous factors that determine how long you have to wait.
A GP’s patient list is only open when there are 10 available spots. When the patient list is opened, 10 inhabitants are allocated spots. If there are less than 10 persons on the waiting list, the list will remain open until those 10 spots have been filled.
Transferral of medical records following a change of regular GP
When you change your regular GP, it is your responsibility to ensure that your medical records are transferred to the new GP. Simply contact your former GP/surgery to provide information about the new GP.
Medical records with your GP
Your medical records contain notes made by your GP when treating you and providing follow-up. Information from hospitals, specialists and other health institutes, such as the results of X-rays or other tests, are all entered in the records.
Only you and the healthcare personnel involved in your treatment have access to the records.
How to access your medical records
Authorising a change of regular GP for someone else
Medical records contain sensitive information and should not be transmitted by e-mail. We therefore request that you send the power of attorney to Helfo by letter in the post. Remember to enclose a copy of valid proof of your identity. Complete the power of attorney form and send it to Helfo, Postboks 2415, 3104 Tønsberg.