
Right of appeal
You have the right to appeal if you believe your rights as a patient have not been upheld, or if you believe you have not received the health or care services you are entitled to.
Illustration: Eugenio Marongiu / Johnér Bildbyrå AB
You are entitled to an individual plan if you require long-term and coordinated healthcare and social care services. You are also entitled to a coordinator who will lead the planning work.
Illustration: Johnér Bildbyrå AB
A need for coordinated services means that professionals need to collaborate to ensure that you receive a comprehensive service. The assessment must also cover the need for services from e.g. the Norwegian Welfare Administration, the education and early childhood education systems and child welfare system.
An individual plan will describe how the services will collaborate to ensure that you receive comprehensive support. The plan will be created in collaboration between yourself and your service providers and will be updated on an ongoing basis. The plan will be based on your needs and what is important to you.
Key points of the plan include:
Other initiatives and services you require can be included in the plan, e.g. NAV, child welfare, adaptations at schools or in early childhood education etc.
The coordinator is someone who will ensure that the service providers collaborate well to ensure that you get appropriate and coordinated support. The coordinator will ensure that you are closely involved in the work on your individual plan. The coordinator will often be one of those you receive services from. You can make a request about who you would like as your coordinator.
Anyone who requires multiple services over a certain period of time and if services need to collaborate to ensure that the offering is comprehensive and coordinated. The need does not have to be permanent. This will apply regardless of your age, diagnoses or disabilities.
Professionals working for the services will inform you and offer you an individual plan and coordinator. You or your relatives can also request an individual plan and coordinator. In this case, you can contact the coordinating unit at your local authority. You can be assigned a coordinator even if you decline the offer of an individual plan. An individual plan can only be drawn up and a coordinator can only be assigned if you consent. If you have been admitted to hospital, the hospital will report any need for an individual plan and coordinator to the coordinating unit at the local authority if you require it.
You can lodge an appeal if you believe that your rights to an individual plan and coordinator have not been upheld.
You have the right to appeal if you believe your rights as a patient have not been upheld, or if you believe you have not received the health or care services you are entitled to.
Illustration: Eugenio Marongiu / Johnér Bildbyrå AB
The ombudsman can help you with questions about health services and provide advice and guidance concerning your rights.
The Patient and User Rights Act contains legal rules on the rights patients and users have towards the health and care service (in Norwegian).
Content provided by The Norwegian Directorate of Health
Last updated Thursday, December 15, 2022