Cases that are processed completely automatically are paid out faster. These could be applications for reimbursement of travel expenses, and no additional expenses.
Cases that are processed manually take the longest to process. These could be applications which are submitted either by post or via Helsenorge, with a lot of documentation concerning additional expenses, and other documentations, and which must therefore be processed manually by a case officer.
The average national case processing time for digital applications which are processed automatically is 5-6 days. This is about 60% of all cases.
You can read more in the Patient Travel Service Statement. It tells you what you can expect from Patient Travel. You can also find an overview of service goals and updated case prosessing times here on pasientreiser.no.