Case processing times for patient travel

Case processing times may vary depending on the nature of the expenses you apply for reimbursement for in your application.

Cases that are processed completely automatically are paid out faster. These are cases where you submit your application digitally via Helsenorge and the case processing then takes place completely automatically. These could be applications for reimbursement of travel expenses in the form of a fixed amount per kilometre.

Cases that are processed manually take the longest to process. These could be applications which are submitted by post, with a lot of documentation concerning additional expenses, and which must therefore be processed manually by a case officer.

The average case processing time for manually approved cases during week 25 was 23 days.

The average national case processing time for digital applications which are processed automatically is 4-5 days.