User fees for laboratories and X-ray institutions
You can claim a proportion of your costs for essential investigations and examinations performed by private laboratories and X-ray institutions. You will normally have to pay a user fee, which will count towards an exemption card for health services.
You can have your costs covered for various types of examination, and the user fees will count towards your exemption card for health services.
In order to be entitled to reimbursement for X-rays, MRI, CT and ultrasound scans, you must have a referral from a doctor, dentist, chiropractor or manual therapist.
The private X-ray institution must have an agreement with a regional health authority (only in Norwegian). Ask your doctor or regional health authority about the X-ray institutions that you can use.
You can also use an institution which does not have an agreement, but you will then have to cover all your expenses yourself.
Laboratory samples and tests
The laboratory sample must be requested by a doctor, dentist or midwife. Many GPs and specialists have the equipment necessary to carry out laboratory tests themselves.
The doctor can also send the sample to a private laboratory. The private laboratory must have entered into an agreement with a regional health authority in order for you to be entitled to coverage for your expenses. Ask your doctor or regional health authority about the laboratories that you can use.
You can also use doctors and institutions which do not have an agreement, but you will then have to cover all your expenses yourself.
Contact the regional health authority to find out who they have agreements with.
Paying user fees
Approved user fees are included in the basis for exemption cards for health services. This only concerns X-ray and laboratory institutions which have an agreement. Those without an agreement are free to determine how much patients have to pay. This will not be included in the basis for an exemption card.
You will receive a text message or e-mail when the decision concerning your exemption card has been made, depending on the options you selected at helsenorge.no.
If you have overpaid, you will automatically be refunded the amount you are entitled to.
No paper version of the exemption card for digital users
Helfo will no longer send exemption card for health services on paper to digital users.
You can find your exemption card and check registered user fees by usingthe Exemption card and user fees ("Frikort og egenandeler") service while logged in at helsenorge.no.
Inhabitants who have not registered at helsenorge.no or do not use a digital mailbox (Digipost or e-Boks) will still receive the paper version of the exemption card for health services in the mail.
Please note that pharmacies and most public health providers can check if you have an exemption card by using a digital service developed by The Directorate of Health (Helsedirektoratet).
Exemptions for user fees
Some patient groups are exempt from paying the user fee. Among other things, this includes
- investigations and treatment in conjunction with pregnancy and childbirth
- treatment of children under 16 years of age
- psychiatric treatment of children and adolescents under 18 years of age
- occupational injuries
- persons with a communicable disease which may endanger public health and persons who suspect they may have such a disease. This applies for example to coronavirus (coronavirus, 2019-nCoV/SARS-CoV-2), chlamydia and gonorrhea. (Only in Norwegian.)