
Your rights in case of exceeded waiting time
If you have been given a deadline for treatment by the specialised health service and you are not offered treatment within the deadline, you can contact Helfo.
Illustration: Morten Rakke / Helfo
If you are not offered treatment within a medically justifiable period of time in Norway, you can apply to Helfo for prior authorisation to have your treatment in another EU/EEA country or Switzerland.
Illustration: Morten Rakke / Helfo
Your state of health must be of such a nature that it is not medically justifiable for you to wait any longer for the appropriate health care in Norway. The Norwegian specialist health service must initially document this. Helfo will perform a medical assessment of what is justifiable based on your documentation.
Please note that:
If your prior authorisation is granted, you will not need to pay for the cost of the treatment yourself. You will have to pay any user fees yourself. You should check whether the country providing the treatment charges user fees for the treatment you will receive.
If you have already had the treatment, you can apply for retrospective authorisation. However, Helfo recommends that you apply in advance as this will reduce your financial risk.
If you have been given a deadline for treatment by the specialised health service and you are not offered treatment within the deadline, you can contact Helfo.
Illustration: Morten Rakke / Helfo
If you are applying after receiving the treatment, you must submit the application within six months passing from the (each) treatment date.
Attach the following documentation:
If you are unable to use our digital form, you can send us a paper form instead.
To apply for prior authorisation, use this form:
To apply for authorisation / reimbursement after you have received treatment, use this form:
Send the application together with the necessary documentation to Helfo, Postboks 2415, 3104 Tønsberg.
Helfo expects to process claims within 4 weeks. Claims where the deadline for medical treatment has already expired will be processed within 1 week.
Content provided by Helfo
Last updated Thursday, June 1, 2023