Municipal online doctor

The Municipal online doctor service provides quick and easy access to a video appointment with a doctor. The online doctor is a good alternative when you need to speak to a doctor without having to attend in person.

What is the Municipal online doctor? 

Municipal online doctor is a public health service that offers video consultations with a doctor. The online doctor is an alternative when 

  • you cannot find a suitable appointment with your GP
  • the situation is not acute enough to require out-of-hours care
  • you do not need a physical appointment

The online doctor will send a discharge summary to your GP.

How to book a video appointment with the Municipal online doctor

You can book a video appointment with the Municipal online doctor via the Appointments service. The online doctor also appears in the list of Health contacts. 

Details about the booked appointment, including the link to the video consultation, can be found under ‘Appointments’. You need to initiate the appointment yourself using the link. If you do not start the video appointment within five minutes, the doctor will attempt to contact you by phone.  

You will need to pay a user fee for the video appointment. If you have any questions regarding the payment, please contact the municipality. 

Do you need an interpreter?

If you need an interpreter, make sure you state this in the free text field when you book the appointment. You may be offered a different appointment time if you need an interpreter.  

Who can use the Municipal online doctor? 

The Municipal online doctor service is being trialled in certain municipalities. The service is currently available to anyone who is registered in the Norwegian National Population Register as resident in one of the following municipalities: 

Arendal, Birkenes, Froland, Gjerstad, Grimstad, Kristiansand, Kvænangen, Oslo, Risør, Tvedestrand, Vegårshei, and Åmli. 

You can book an appointment with the municipal online doctor on behalf of your children or anyone for whom you have power of attorney. 

What can the Municipal online doctor not help with? 

The online doctor offers video appointments only and is therefore unable to perform physical examinations or any tests. The online doctor also does not have access to your patient records and will not be familiar with your medical history. It is not possible to see the same doctor for follow-up after the appointment.

The online doctor also cannot:

  • issue sick leave certificates
  • prescribe addictive medications (A- or B-class drugs)

If you require assistance that cannot be provided online, you will need to contact your GP. If it is urgent, please visit the out-of-hours medical service or contact 113.

More about the service

  • In order to use this service on behalf of someone you do not have custody of, they must grant you power of attorney for service area number 3: Digital healthcare services.

    Find out more about power of attorney.

  • You can use the service on behalf of children under 12 years of age for whom you have parental responsibility, but only if at least one of the parents are registered in the Norwegian National Population Register with the same address as the child:

    • If one or more of the parents are registered at the same address as the child, both parents will be able to represent the child.
    • If neither parent is registered at the same address as the child, neither of them will be able to represent the child.

    Further information about representing children on Helsenorge can be found here.

  • You can use the service on behalf of children between 12 and 16 years of age and for whom you have parental responsibility, but there are some limitations:

    You will be able to view their appointments with the GP and municipal health and social care service, but not appointments with the specialist health service.

  • Unlisted address is often referred to as «confidential address» or «blocked address».

    This service is available to people with an unlisted address.

    If this service contains information from another service that is not accessible to you because of the confidential address, you will also not be able to see this information here.

    If you live at a confidential address, you will not be able to represent others at Helsenorge, nor will others be able to act on your behalf.

Guidance Helsenorge

23 32 70 00

Monday-Friday from 08:00 to 15:30

Content provided and quality-assured by The Norwegian Directorate of Health, Norsk helsenett

The Norwegian Directorate of Health, Norsk helsenett. Municipal online doctor . [Internet]. Oslo: The Norwegian Directorate of Health; updated Thursday, June 4, 2026 [retrieved Monday, June 22, 2026]. Available from: https://www.helsenorge.no/en/appointments/municipal-online-doctor/

Last updated 4. June 2026

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