Crisis care in your municipality
In an emergency situation, the municipality is responsible for coordinating the psychosocial care and follow-up needed. They also provide the necessary assistance immediately after the incident. You have the right to such assistance by law.
The need for psychosocial follow-up immediately after the incident varies. You will therefore be offered services adapted to your circumstances, needs and situation.
Your municipality is responsible for coordinating all the necessary psychosocial care needed, such as:
- Early support to prevent and reduce mental health problems.
- This means that your municipality will contact you directly to offer support and assistance soon after the incident.
- If for any reason you turn down the offer of support immediately after the incident, you will be contacted again.
- Ensure that you have a named contact who will be responsible for the continuity and stability of your follow-up.
You have the right to be involved in decisions about psychosocial follow-up, and it must be adapted to you personally.
If you need more help
If you need additional or long-term follow-up care, you may also be entitled to necessary healthcare services from the specialist healthcare system. Your GP can refer you for this. The treatment provider that receives the referral will assess your situation and determine whether you are entitled to healthcare services. Read more about how the right to healthcare is assessed.
Right to appeal
You have the right to appeal if you believe your rights as a patient have not been upheld, or if you believe you have not received the health or care services you are entitled to. Your next of kin may also have the right to appeal on your behalf. If you have been denied access to health or care services you believe you are entitled to, you can send an appeal to the person who turned you down.
The Health and Social Services Ombudsman can assist you by assessing your case and providing advice and guidance.