What is the municipal online doctor?
The municipal online doctor is an option when no appointments with your GP are available. You can also use the municipal online doctor service if you do not have a GP. You will be given a video appointment with a doctor who has appointments available.
The online doctor does not have access to your medical records. The online doctor is therefore not familiar with your medical history and will not be able to offer you follow-up care after the appointment.
In urgent cases, please contact the out-of-hours medical service.
Do you need urgent help? Call 113
If the situation is critical and about life or death, call 113.
If it is less urgent, call the out-of-hours medical centre on 116 117.
Who can use the municipal online doctor?
The municipal online doctor service is currently available to everyone who is registered with the Norwegian National Population Register as residing in one of the following municipalities:
- Kristiansand
- Arendal
- Froland
- Gjerstad
- Grimstad
- Risør
- Tvedestrand
- Vegårshei
- Åmli
You can book an appointment with the municipal online doctor on behalf of your children or anyone for whom you have power of attorney.
This service requires Full access consent. Read more about consent.
What can you use the municipal online doctor for?
The municipal online doctor can provide advice and guidance on basic health issues. For example, the online doctor can give you advice about contraception, mild mental health problems, childhood diseases or mild digestive problems. The online doctor can also assess visible issues, such as eczema or tick bites.
What can the municipal online doctor not help with?
The online doctor offers video appointments only and is therefore unable to perform physical examinations or carry out any tests. If the online doctor decides that you are in need of a type of assistance that they are unable to provide digitally, you will be asked to contact your GP. If it is urgent, the online doctor will ask you to visit the out-of-hours medical service.
The online doctor also cannot:
- issue a sick leave certificate
- issue prescriptions for addictive medicines (A or B class medicines)
- refer you for an x-ray or to the specialist health service
- help you with conditions that require long-term care
How to book a video appointment with the municipal online doctor
You can book a video appointment with the municipal online doctor via the Appointments service. The online doctor also appears in the list of Health contacts.
Details about the booked appointment, including the video consultation link, can be found under Appointments.
You can book an appointment up to 48 hours in advance. It is not possible to book an appointment less than one hour in advance.
You will pay a user fee for the video appointment. If you have any questions relating to payment, please contact the municipality.
Are you experiencing issues with the appointment or running late?
The online doctor will call you on the phone if you have not started the video appointment within 5 minutes.
Would you like to see the medical record entry or the discharge summary from your appointment?
The online doctor will send a discharge summary to your GP. If you would like to see the medical record entry from your appointment, you will need to contact your GP.
Right to an interpreter
You have the right to receive information about your health, illness and treatment in a language you understand.
The municipal online doctor uses telephone interpreters, a service that is free of charge for you as a patient. If you require an interpreter, make sure you state this in the free-text field when you book the appointment. The online doctor will then arrange an interpreter for you.