Ministry of Health and Care Services (lovdata.no)
The Patient and User Rights Act contains legal rules on the rights patients and users have towards the health and care service (in Norwegian).
Patients, users and next of kin have the right to notify the Norwegian Board of Health Supervision and the Norwegian Healthcare Investigation Board of deaths and very serious injuries following incidents in the healthcare service. You can submit these notifications via the Helsenorge website.
The right to notify the Board of Health Supervision (Helsetilsynet) and the Healthcare Investigation Board (Ukom) is in addition to your right to contact the provider of the healthcare service concerned directly, and your right to ask the County Governor to evaluate the healthcare concerned.
If you wish to report concerns about serious circumstances which are not linked to a specific incident, you can contact Ukom.
The purpose of the reporting scheme for the most serious incidents is to enable unacceptable circumstances to be reported faster, so that they can be remedied and patient safety improved.
The criteria for reporting serious incidents are as follows:
All these criteria must be met in order to report a serious incident to the Board of Health Supervision and the Healthcare Investigation Board.
If the incident occurred before 1 July 2019 or you wish to report circumstances other than death or very serious injury, you must contact your nearest County Governor.
Patients, users and next of kin can notify the Board of Health Supervision and the Healthcare Investigation Board of serious incidents which have occurred in the healthcare service.
Next of kin is the person who the patient or user has stated as being their next of kin.
If a patient or user is unable to give details of a next of kin or no further information is provided about the patient’s or user’s next of kin, the question who is next of kin will be determined on the basis of the specified order of persons described in Section 1-3(b) of the Patient and User Rights Act.
You can still contact the County Governor even if you are not the patient’s or user’s next of kin. You can also report any concerns you may have to the Healthcare Investigation Board.
You can report very serious incidents to the Board of Health Supervision and the Healthcare Investigation Board using this form on the Helsenorge website. In the form, you can choose whether you wish to notify either the Board of Health Supervision or the Healthcare Investigation Board, or both.
If you are unable to report an incident using the form, you can call the Board of Health Supervision on phone number 21 52 99 00
If you are unable to report an incident using the form, you can also contact the Healthcare Investigation Board.
The form for reporting very serious incidents requires you to have consented to full access. If you wish to check the level of consent you have given or to change your consent, you can do this under Privacy settings.
The Board of Health Supervision will investigate the matter. You will be contacted by phone if necessary. Once the matter has been assessed, you will receive a letter with information on the Board of Health Supervision’s conclusions. You will receive the letter within three weeks.
The Healthcare Investigation Board considers all notifications. When the Healthcare Investigation Board receives a notification, it will look into the matter to determine whether there are any circumstances which could compromise patient safety. You will be contacted if the Healthcare Investigation Board needs more information or starts an investigation.
The information you enter in the form to report a serious incident will be processed securely and in accordance with the Personal Data Act. Find out more about the general conditions of use and contact details for the Data Protection Officer in the conditions of use for Helsenorge.
Have you experienced a healthcare service failure which does not concern death or very serious injury?
What you should do and who you should contact will depend on what has happened.
Here is overview of who you should contact to complain and who can help you:
Patient and user organisations can also provide assistance in the form of guidance and help in writing complaints. An overview of these can be found here.
The Patient and User Rights Act contains legal rules on the rights patients and users have towards the health and care service (in Norwegian).
Content provided by Statens helsetilsyn
Last updated Wednesday, September 8, 2021