Renew and view your prescriptions
If your doctor offers the repeat prescription service "Renew a prescription at Helsenorge" (Forny resept), you can request a repeat prescription for medicines, medical supplies and medical foods. When you log into the service, click on "Renew prescription" on the prescription you wish to renew. Your doctor will decide if you should continue to take the medicine and can have your prescription renewed.
You can only renew prescriptions you have been given before. If you need a prescription for a new medicine, you must book an appointment with your doctor.
If your doctor does not offer the repeat prescription service
If your doctor does not offer the repeat prescription service, you will need to ask your doctor for a new prescription. If you are not sure whether your doctor offers this service, you need to ask your doctor.
f you want to renew a prescription and you know that your doctor does not offer this service at Helsenorge, you need to contact your doctor.
View prescriptions for your children and others
You can view prescriptions for your children and other people you represent on Helsenorge by obtaining a power of attorney (Norwegian: “fullmakt”) from the person you are acting on behalf of. The person authorising you to act on their behalf by power of attorney must be over the age of 16, and you yourself, as the holder of the power of attorney, must be over 18.
You can also use a paper form if you are unable to sign in to Helsenorge to obtain an online power of attorney.
View prescriptions for someone under 16
If you are the parent or guardian of a child under the age of 16, you can view their prescriptions by signing in to Helsenorge. This only applies if one of the parents has the same registered address as the child.
For young people age 12 to 16, the doctor and young patient can decide together whether the prescription should be kept secret from the parents. This is called “guardian access reservation” (Norwegian: “Vergeinnsynsreservasjon”) and can be applied if the young person does not want their parents to be able to view individual prescriptions.
When young people turn 16, their parents automatically lose any right to access prescriptions and other services on Helsenorge.
Blue prescription and h-prescription
If you have a serious illness, the state may cover a percentage of your expenses on medicines, medical supplies and medical foods on a blue prescription (Norwegian: “blå resept”). There are also other schemes to cover a percentage of your expenses if you are paying a lot for your prescriptions.
User fees and exemption card
When you receive a prescription in connection with an appointment with a doctor, you pay a user fee. If you renew your prescription without a doctor’s appointment, the prescription is free and you can go straight to a pharmacy to pick it up.
You will receive a healthcare exemption card once you have paid more than a certain amount in user fees. With an exemption card, you will not have to pay user fees for the rest of the calendar year.
Privacy and security
You can control who has access to your prescriptions. On Helsenorge you can see who has viewed your prescriptions and block access by healthcare professionals.
Read more about prescription privacy and security (in Norwegian)
Pick up prescription medicines and supplies
When your doctor writes you a prescription, you can pick it up from a pharmacy or medical devices supplier. The only thing you need is valid proof of your identity. At pharmacies you can pick up your prescribed medicines, medical supplies and medical foods. You can also buy prescription items from an online pharmacy. At a medical devices supplier, you can pick up medical foods and medical supplies.
Picking up prescriptions for someone else
To pick up medication for someone else you will need to present a formal authorisation (called a power of attorney) from that person. You will also need to bring a copy of the person’s proof of identity.
You do not need a formal authorisation if:
- you collect medication for your own children under the age of 16.
- employees in the nursing and care service (PLO) collect medication on behalf of pasients, and they present employee ID.
Substitution by pharmacies
The pharmacist may offer you a medicine with a different name than the one your doctor has prescribed if there is an equivalent, but less expensive alternative. Read more about medicines substitution by pharmacies
If you take a lot of medicines, you can ask to have them dispensed as a multidose. Your medicines will then be packed in bags by a machine. Talk to a pharmacist or your doctor about whether you want your medicines dispensed as multidose.
Safe and correct use of medicines
Information on how to take medicines correctly, the side effects they may cause, and on various support programmes (in Norwegian).