Logging in to helsenorge.no

You can use BankID, BankID on mobile, Buypass ID on smart card, Buypass ID on mobile or Commfides e-ID to log in to Helsenorge services.

How to log in

You can use BankID, BankID on mobile, Buypass ID or Commfides e-ID to log in to helsenorge.no and use services such as Medicines, Exemption card for public health services and user fees, Changing your regular doctor, etc.

Many of the services at Helsenorge contain personal health data and therefore require the highest level of security when you log in.

BankID and BankID on mobile

You can log in to services with the highest level of security using BankID. You can use any type of BankID, including BankID on mobile.

How to log in using BankID on mobile:

  • Go to log in at helsenorge.no
  • Select BankID on mobile.
  • Enter your mobile number (8 digits) and date of birth (ddmmyy). Click Next.
  • You will then see a reference code on the screen.
  • Check that the reference code on your mobile matches the one on the screen and click ACCEPT on your mobile to continue.
  • Enter your self-selected ID PIN (4-8 digits) on your mobile to complete the login.

When you log in using BankID, you will need:

  • National ID number
  • Code from your code chip (BankID code generator)
  • Your password

To order a BankID, you must contact your bank.

Are you sure you have a BankID?

Some people confuse having a code chip with having a BankID. If you have a code chip for your online banking service, this does not mean you will automatically have a BankID.

If you do not have a BankID, you will get an error message when you try to log in.

  • You use the code chip to create single-use codes in order to log in to your online banking service and pay bills. The code chip must not be confused with a BankID, as it is only one of the steps that must be completed when logging in using BankID.
  • BankID is an electronic certificate which must not be confused with the code chip. To use the BankID certificate, you must activate it via your bank.

Having problems logging in with BankID?

If you are unable to log in using a BankID, there may be something wrong with the settings on your computer. You can test your settings on this page. Contact your bank if you cannot find anything that could be causing the error. They will be able to help you.

Alternatively, contact user support for the ID portal or the helpline for helsenorge.no (23 32 70 00). They will also be able to help you.

What combinations with BankID can you use with us?

 
​BankID app + code chip + smartphone/tablet ​Yes
​​BankID on mobile + mobile Yes (BankID on mobile is ready for the ID portal (digdir.no, in Norwegian))
​BankID + code chip + computer ​Yes

Buypass ID on smart card

To log in using Buypass on smart card, you will need a smart card reader which is connected to your computer. You must also have installed the necessary software supplied with the card reader. Remember to make sure your Java version is updated.

Smart cards and card readers from Buypass can be ordered on Buypass's website. The card is valid for three years.

If you have an Altinn card with a Buypass acceptance mark, this can also be used to log in. Player cards from Norsk Tipping are also Buypass cards and can be used to log in. If you ordered the player card online, it will be ready to use in self-service solutions which require the highest level of safety. If you purchased the card from a distributor, you must upgrade the card before you can use it to log in.

Buypass ID on mobile

If you are already using Buypass ID on smart card, it is easy to generate a Buypass ID on mobile. You simply need to go to the service you want to log in to and select Buypass ID on mobile. You will then be given guidance on what to do next.

If you have not used Buypass on smart card before, you must sign up as a customer before you can use Buypass ID on mobile.

Commfides e-ID

Commfides e-ID is a personal electronic ID which provides the highest level of security.

Commfides e-ID is supplied as a secure USB stick with 8G of memory. You log on using the USB stick and a PIN number.

To use Commfides e-ID, you must have a Norwegian national ID number or a D-number. Remember to make sure your Java version is updated.

Security when logging in

When you log in to Helsenorge, make sure you are on the Difi ID portal. The address starts with https://idporten.difi.no and the connection will then be secure.

You will see a padlock icon on the address bar. This means that your web browser is sending data encrypted. You can click the icon in the address bar to view details about security and the certificate. Check that the certificate for the pages is valid and was issued by the Agency for Public Management and eGovernment (Direktoratet for forvalting og IKT, or Difi). Most web browsers show a green background to the padlock in the address bar and some show the name of the certificate owner. In other browsers, you must click on the padlock to check the information.

The certificate for Difi’s ID portal will look like this when you are ready to log in to helsenorge.no:

Skjermdump sertifikat idport

Under 16 of age?

​You must be aged 16 or over to use the services at helsenorge.no. Once you have turned 16, you can make any decisions about your own health without your parents or anyone else who has parental responsibility for you needing to know about it.

You have the right to be involved in decisions and you can contact the health service via channels other than Helsenorge.

New national ID number

If you have been given a new national ID number, you will no longer be able to log in using the old national ID number or D-number.

If you have any questions concerning your national ID number, contact the Norwegian Tax Administration.

Why can I not use MinID?

You cannot use MinID to log in to helsenorge.no. This is because MinID is an electronic ID which does not provide a sufficiently high level of security.

To log in to helsenorge.no, you must have the highest level of security, which is level 4. The Norwegian authorities have decided that you will need an electronic ID which provides the highest level of security in order to gain access to services which contain health data.