
Healthcare rights for children and adolescents in Norway
Children and adolescents have a number of rights related to health and care services.
Illustration: Christina Strehlow / Johnér
You can use BankID, BankID on mobile, Buypass ID on smart card, Buypass ID on mobile or Commfides e-ID to log in to Helsenorge services.
You can use BankID, BankID on mobile, Buypass ID or Commfides e-ID to log in to helsenorge.no and use services such as Medicines, Exemption card for public health services and user fees, Changing your regular doctor, etc.
Many of the services at Helsenorge contain personal health data and therefore require the highest level of security when you log in.
You can log in to services with the highest level of security using BankID. You can use any type of BankID, including BankID on mobile.
To order a BankID, you must contact your bank.
Some people confuse having a code chip with having a BankID. If you have a code chip for your online banking service, this does not mean you will automatically have a BankID.
If you do not have a BankID, you will get an error message when you try to log in.
If you are unable to log in using a BankID, there may be something wrong with the settings on your computer. You can test your settings on this page. Contact your bank if you cannot find anything that could be causing the error. They will be able to help you.
Alternatively, contact user support for the ID portal or the helpline for helsenorge.no (23 32 70 00). They will also be able to help you.
BankID app + code chip + smartphone/tablet | Yes |
BankID on mobile + mobile | Yes (BankID on mobile is ready for the ID portal (digdir.no, in Norwegian)) |
BankID + code chip + computer | Yes |
To log in using Buypass on smart card, you will need a smart card reader which is connected to your computer. You must also have installed the necessary software supplied with the card reader. Remember to make sure your Java version is updated.
Smart cards and card readers from Buypass can be ordered on Buypass's website. The card is valid for three years.
If you have an Altinn card with a Buypass acceptance mark, this can also be used to log in. Player cards from Norsk Tipping are also Buypass cards and can be used to log in. If you ordered the player card online, it will be ready to use in self-service solutions which require the highest level of safety. If you purchased the card from a distributor, you must upgrade the card before you can use it to log in.
If you are already using Buypass ID on smart card, it is easy to generate a Buypass ID on mobile. You simply need to go to the service you want to log in to and select Buypass ID on mobile. You will then be given guidance on what to do next.
If you have not used Buypass on smart card before, you must sign up as a customer before you can use Buypass ID on mobile.
Commfides e-ID is a personal electronic ID which provides the highest level of security.
Commfides e-ID is supplied as a secure USB stick with 8G of memory. You log on using the USB stick and a PIN number.
To use Commfides e-ID, you must have a Norwegian national ID number or a D-number. Remember to make sure your Java version is updated.
When you log in to Helsenorge, make sure you are on the Difi ID portal. The address starts with https://idporten.difi.no and the connection will then be secure.
You will see a padlock icon on the address bar. This means that your web browser is sending data encrypted. You can click the icon in the address bar to view details about security and the certificate. Check that the certificate for the pages is valid and was issued by the Agency for Public Management and eGovernment (Direktoratet for forvalting og IKT, or Difi). Most web browsers show a green background to the padlock in the address bar and some show the name of the certificate owner. In other browsers, you must click on the padlock to check the information.
The certificate for Difi’s ID portal will look like this when you are ready to log in to helsenorge.no:
You must be aged 16 or over to use the services at helsenorge.no. Once you have turned 16, you can make any decisions about your own health without your parents or anyone else who has parental responsibility for you needing to know about it.
You have the right to be involved in decisions and you can contact the health service via channels other than Helsenorge.
Children and adolescents have a number of rights related to health and care services.
Illustration: Christina Strehlow / Johnér
If you have been given a new national ID number, you will no longer be able to log in using the old national ID number or D-number.
If you have any questions concerning your national ID number, contact the Norwegian Tax Administration.
You cannot use MinID to log in to helsenorge.no. This is because MinID is an electronic ID which does not provide a sufficiently high level of security.
To log in to helsenorge.no, you must have the highest level of security, which is level 4. The Norwegian authorities have decided that you will need an electronic ID which provides the highest level of security in order to gain access to services which contain health data.
Monday-Friday from 08:00 to 15:30
Content provided by Norsk Helsenett
Last updated Wednesday, January 6, 2021