Letters and messages from hospitals
Whenever you receive a letter from a hospital, you will be able to view it in your inbox after you have logged in to Helsenorge. You will receive notifications of new letters via SMS or e-mail, so that you know when to log in.
If you are not a Helsenorge user, you will receive letters from hospitals in your digital mailbox, such as Digipost. If you are not a user on Helsenorge and you do not have a digital mailbox either, you will receive letters from hospitals at home in your normal postbox.
Appointments at Southern and Eastern Norway Regional Health Authority (Helse Sør-Øst) hospitals
When you open an appointment letter in your inbox, you will gain access to a reply button. You can use this button to let the hospital know the appointment time they have scheduled is not convenient for you. You will find replies from the hospital in your inbox.
You must reply no later than 24 hours before the appointment in order to avoid having to pay a fee for the appointment you were unable to make.
Appointments at Western Norway Regional Health Authority (Helse Vest) and Northern Norway Regional Health Authority (Helse Nord) hospitals
If you wish to send a message about a specific appointment with the Helse Vest or the Helse Nord, you must first go to the appointment concerned in Appointments and start a dialogue there. After you have started the dialogue, you will see messages from the hospital in your inbox.
Messages to/from healthcare services in the municipality
If you receive municipal healthcare services and live in an area that is taking part in a trial of services on Helsenorge, you will be able to send and receive messages to/from them.
You will receive notifications of new messages via SMS or e-mail, so that you know when to log in.
How does it work?
When you contact the healthcare services in your municipality via Helsenorge, you will receive a reply from them in your inbox.
You can only send messages to services which you are receiving and which have signed up to digital contact via Helsenorge. You can expect to receive an answer on the first working day after you sent the message.
The messages you send will only be read by employees of the healthcare service who are permitted to see information about you.