About Inbox

In your inbox, you will see an overview of letters and messages you have received from hospitals, your GP and other health professionals in your municipality. You can also view messages from health surveys and research in which you are taking part, as well as acknowledgements for forms you have submitted.

  • Letters and messages from hospitals
  • Messages to/from healthcare services in the municipality

Letters and messages from hospitals

Whenever you receive a letter from a hospital, you will be able to view it in your inbox after you have logged in to Helsenorge. You will receive notifications of new letters via SMS or e-mail, so that you know when to log in.

If you are not a Helsenorge user, you will receive letters from hospitals in your digital mailbox, such as Digipost. If you are not a user on Helsenorge and you do not have a digital mailbox either, you will receive letters from hospitals at home in your normal postbox.


Appointments at Southern and Eastern Norway Regional Health Authority (Helse Sør-Øst) hospitals

When you open an appointment letter in your inbox, you will gain access to a reply button. You can use this button to let the hospital know the appointment time they have scheduled is not convenient for you. You will find replies from the hospital in your inbox.


You must reply no later than 24 hours before the appointment in order to avoid having to pay a fee for the appointment you were unable to make.

Appointments at Western Norway Regional Health Authority (Helse Vest) and Northern Norway Regional Health Authority (Helse Nord) hospitals


If you wish to send a message about a specific appointment with the Helse Vest or the Helse Nord, you must first go to the appointment concerned in Appointments and start a dialogue there. After you have started the dialogue, you will see messages from the hospital in your inbox.

Messages to/from healthcare services in the municipality

If you receive municipal healthcare services and live in an area that is taking part in a trial of services on Helsenorge, you will be able to send and receive messages to/from them.
You will receive notifications of new messages via SMS or e-mail, so that you know when to log in.

How does it work?

When you contact the healthcare services in your municipality via Helsenorge, you will receive a reply from them in your inbox.
You can only send messages to services which you are receiving and which have signed up to digital contact via Helsenorge. You can expect to receive an answer on the first working day after you sent the message.

The messages you send will only be read by employees of the healthcare service who are permitted to see information about you.

Read more about dialogues with the municipal home healthcare services at Helsenorge

More about this service

  • This service requires consent at Basic access level or higher.

    If you wish to check the level of consent you have given or change your consent, you can do this under Privacy settings.

  • In order to use this service on behalf of someone you do not have custody of, they must grant you power of attorney for service area number 3: Digital healthcare services.

    Find out more about power of attorney.

  • Unlisted address is often referred to as «confidential address» or «blocked address».

    This service is available to people with an unlisted address.

    If this service contains information from another service that is not accessible to you because of the confidential address, you will also not be able to see this information here.

    If you live at a confidential address, you will not be able to represent others at Helsenorge, nor will others be able to act on your behalf.

  • On Helsenorge, you can represent a child you have custody of and view their health data, subject to certain restrictions:

    Children under 12 years of age

    You can use this service on behalf of a child under 12 you have custody of, but only if at least one parent is registered in the National Population Register at the same address as the child.
    This means that:

    • If one or more of the parents are registered at the same address as the child, both parents will be able to represent the child.
    • If neither parent is registered at the same address as the child, neither of them will be able to represent the child.

    Children and adolescents aged 12 to 15 years

    Parents' access to their children's health data becomes restricted when the child reaches the age of 12.

    From 16 years of age

    Parents' right of access is withdrawn when the child reaches 16 years of age and becomes of age under health law.


    More information about representing a child on Helsenorge

Content provided by Norsk Helsenett

Norsk Helsenett. About Inbox. [Internet]. Oslo: The Norwegian Directorate of Health; updated Friday, July 22, 2022 [retrieved Friday, April 19, 2024]. Available from: https://www.helsenorge.no/en/inbox/about/

Last updated Friday, July 22, 2022