You have the right to complain about your patient travel. You will find more information about your right to appeal here.
If you have any questions about completing the expenses claim form, the coverage of travel expenses, booking your patient travel or complaining, you can contact Pasientreiser on 05515.
For questions about reimbursement for patient travel expenses:
- Monday to Friday: 08.00-15.30
For questions about requisitioned patient travel:
- See opening hours for your local Patient travel office
If you are abroad, you can contact Pasientreiser on 0047 915 05 515.
How much does it cost to call?
Calling 05515 costs the same as calling an ordinary phone number. If your subscription includes free calls, calls to our number will be free.
Hearing or speech impairment
If you are deaf, hard of hearing or have a speech impairment, you can use Telenor's text phone service to contact Pasientreiser.
To do this, send a text message to 149.
An operator with a duty of confidentiality will deal with your request and contact Pasientreiser on your behalf.
Pasientreiser’s offices are responsible for booking and planning requested patient travel. There are 17 local patient travel offices in Norway. Please contact your nearest Pasientreiser office for assistance in booking patient travel or clarifying your needs as regards special transport.
- Pasientreiser Northern Norway Regional Health Authority (Helse Nord)
- Pasientreiser Central Norway Regional Health Authority (Helse Midt-Norge)
- Pasientreiser Western Norway Regional Health Authority (Helse Vest)
- Pasientreiser South-Eastern Norway Regional Health Authority (Helse Sør-Øst)
Postal address for expenses claim forms
Submit the signed paper version of the application form via a secure messaging service (you must log in via the ID portal when you click the link) or to the following postal address:
Postboks 2533 Kjørbekk
If you have a secret address or have a trip in connection with a breach of deadline, tuberculosis checkup or organ donation, you must send your expenses claim form to a special address.
If you want to send in documentation to support an application you have already submitted, you must submit it by post. Remember to mark the documentation with your name and case number. Documentation should be sent to:
Postboks 2533 Kjørbekk