In case of emergency
If you become ill in the evening or at weekends and you cannot get to another doctor, you can contact the out-of-hours medical service (legevakt).
The out-of-hours medical service is open 24/7.
The telephone number for the out-of-hours medical service in Norway is (+47) 116 117. If you call this number, you will be put through to the nearest out-of-hours medical service where you are.
Examples of when you should contact the out-of-hours medical service are:
- high fever – especially in children
- moderate breathing difficulties
- acute illness or severe deterioration
- serious mental illness
- suspected complications in pregnancy
- lacerations and cuts
- suspected fractures
The out-of-hours medical service will ask you for your name, address, why you are contacting them, previous illnesses and what medications you are taking. It will be determined whether you can get to the out-of-hours medical service on your own or if you need an ambulance.
When you arrive at the out-of-hours medical service
Report to reception and let the staff know that you have arrived. Sometimes you will be given a preliminary examination, where the nurse assesses how acute your problem is.
Ticket-based queuing systems are often in place in larger clinics, so please take a ticket then sit down and wait. Health personnel will call you when it is your turn or when the number on your queue ticket is shown on a board or announced.
The length of time you have to wait before you see the doctor depends on how acute your problem is and how many patients there are in the out-of-hours medical service that day.
Once you are in the doctor’s office, you will be asked what you need help with. The doctor will examine you and you will be treated in the out-of-hours medical service or in hospital.
After visiting the out-of-hours medical service, you need pay a user fee. These fees follow a scale of set rates. Staff at reception will process your payment or you can pay using a separate payment terminal. Children under the age of 18 do not have to pay for doctor’s appointments.
In the event of accidents, serious illness or other serious incidents, where you or others need urgent medical attention, you should contact medical emergency number 113 (ambulance). You must speak English or Norwegian when you call this number.
It’s normal to be afraid of bothering them, but it’s better to call one too many times, than one too few.
What to say when you call 113
- Your name
- Where you are calling from
- The phone number you are calling from
- Describe the situation and symptoms
Examples of when to call 113 are when you or others have:
- New paralysis in the face – unable to smile, laugh or show teeth
- New paralysis in the arms – unable to lift both arms
- Newly emerged language issues, can’t think of words or speech is unclear
- Sudden and unexplained unsteadiness
- Unconsciousness or impaired consciousness
- Chest pain for more than five minutes
- Heart medicine nitroglycerin that produces less effect than usual
- Unexpected chest discomfort, general unwell feeling and nausea